Senior Customer Service Specialist
We are looking for: Senior Customer Service Specialist.
Main tasks and responsibilities:
• Plans and organizes the activities in the Customer service department, so that the department and company goals are achieved;
• Monitors and controls all work processes in the department and sets priorities;
• Assigns operational and long-term tasks to the team members, gives operational instructions, and supervises the implementation;
• Operational and commercial contacts with customers;
• Communication with new clients and presentation of the company's services;
• Makes proposals for the development of new services and changes to existing ones to increase the quality and efficiency of logistics activities;
• Continuous focus on improving logistics processes and internal and external cooperation.
Requirements:
• Fluent English is a must;
• Advanced knowledge of Excel;
• Very good organization skills and attention to detail;
• Negotiation skills;
• Ability to work under pressure to tightly controlled deadlines;
• Experience with WMS systems;
• Experience in Continuous Improvement programs will be considered an advantage.
The offer:
• The privilege and a chance to work in a company leader in its sector;
• Competitive remuneration and social benefits package;
• Excellent working conditions.
Cross Source LTD - Recruitment Agency (license № 2767 from 21. 03. 2019)
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