Team Lead - Retail Banking - The Mall

ProCredit Bank Bulgaria is part of the international ProCredit Group, which is headquartered in Frankfurt, Germany. We are a flexible and innovative bank. We are pioneers in the modern and pragmatic banking solutions, personally tested by us, that have positive impact on our customers. We are constantly optimizing our processes, improving customer experience every day. We stand out with convenient and fast digital banking, clear and transparent conditions, and high quality of service. For us, the topic of environmental protection, social responsibility and people's education is not a trend, but a permanent attitude. We believe that people are the engine of change and the instigator of innovation.

ProCredit Bank is currently seeking a qualified candidate for the position of Team Lead for our Retail Banking team in The Mall, Sofia.

Responsibilities:

• Lead, motivate, and develop the branch team to achieve business targets and ensure excellent customer service.
• Promote and sell consumer loans, attract new clients, and the full range of the bank's active products.
• Organize and manage daily branch operations, allocate tasks, and ensure efficient workflow.
• Conduct regular team meetings, monitor performance, and carry out performance evaluations.

Main requirements:

• University degree
• Excellent leadership and team management skills
• Goal-oriented individual with passion for putting clients first
• Very good level of English (written and spoken)
• Excellent communication, problem solving and emotional intelligence skills
• Ability to organize work effectively, prioritize tasks, and work in a dynamic environment
• Previous experience in banking, financial services, or a similar role; leadership experience is an advantage.

Our offer:

• Working in a dynamic international environment
• Professional growth in a motivated team
• Training opportunities
• Social benefits: 25 days annual paid leave, additional health insurance, Multisport card, transportation cost amount, additional amount for summer vacation and heating season, preferential conditions for products and services in the bank, referral program, and preferential fees for education at Denis Diderot School – the private school of the bank.

Only short-listed candidates (selected on submitted CV) will be invited to the upcoming stages of the selection process.

Your application will be treated with strict confidentiality and in compliance with the legal requirements for personal data protection.