Head of Process Improvement София

Head of Process Improvement
София

Our partner is a well-known international company. Currently, they are opening their new shared service center in Bulgaria and we are looking for a strategic and analytical professional to join their team in the role of:

Head of Process Improvement


• Leads and executes process improvement initiatives using Lean, Six Sigma, and continuous improvement methodologies;

• Analyzes operations to identify inefficiencies and develops scalable solutions in collaboration with cross-functional teams;

• Defines key performance indicators (KPIs), tracks improvements, and ensures alignment with organizational goals;

• Conducts root cause analyses and implements corrective and preventive actions to resolve systemic issues;

• Promotes a culture of operational excellence by training teams, managing multiple projects, and reporting progress to senior leadership.


• Attractive remuneration package;

• Opportunity to shape operational strategy and drive high-impact improvements in a new SSC.

• Collaborative and forward-thinking work culture;

• Additional Health Insurance;

• Food vouchers;

• Public transportation card;

• Sports card;

• Newborn and wedding gifts;

• Brand new modern office premises in a class A business building;

• Fresh fruit and snacks in the office.
• University’s degree in Finance, Business, Operations, or a related field.

• Fluency in English (C1);

• Fluency in German will be a strong advantage;

• Lean Six Sigma certification;

• 6+ years experience in projects and process improvement;

• Strong analytical, problem-solving, and project management skills.

• Proficiency in process mapping tools (e. g. , Visio, Lucidchart) and data analysis (e. g. , Excel, Power BI, SQL).