Help Desk Representative with Portuguese Spanish, Italian, Romanian or German and English Варна

Help Desk Representative with Portuguese Spanish, Italian, Romanian or German and English
Варна

Astrea Recruitment was found in 2007 with one principal mission – to be different.

We transformed this vision into a key driver of our efforts to be always available when our

clients or partners need us to advise and guide them in taking important decisions.

Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a company offering new solutions in the e-payments field. We are

searching for attentive, organized and communicative individuals for the role of Help Desk

Representative with Portuguese Spanish, Italian, Romanian or German and English
* Using variety of communication channels to communicate with customers;

* Offering information and answering questions related to company’s products and services;

* Utilizing different tools and system platforms to find the best solution for customers’ issues;

* Constantly updating your knowledge of company’s products and services;

* Providing a positive experience and building a strong relationship with the customers;

* Encouraging customers to give feedback and taking it into account in order to improve the

quality of provided service and ensure customer satisfaction;

* Striving to resolve issues in the shortest time possible by supporting escalation for special

cases.
* Excellent Portuguese Spanish, Italian, Romanian or German and solid English skills;

* Good communication skills and polite and pleasant manners;

* Attentive and a great listener, able to focus on details of the given case;

* Willing to learn and improve, able to take both positive and negative feedback in stride;

* Skilled multitasker, able to organize and prioritize tasks well;

* Excited to be a part of the team and located in Varna.
* Opportunity to work as a part of diverse international team and learn from the best;

* Career advancing options and teambuilding events;

* Competitive salary and performance-based salary revisions, bonuses and promotions;

* Paid annual leave and lunch allowance;

* Full additional health insurance including dental and ophthalmology care;

* Open and friendly work environment, plus, modern and cozy workspace with rooms for

resting and relaxing (fitness and bowling are the most popular areas) and free refreshments.

If you are interested, challenged and convinced you are the right candidate, do not hesitate

and send your detailed resume in English (Do not forget to point the ref. N SM_HDRPSIRG)

Only the shortlisted candidates will be contacted in a timely manner.

All the information is protected by the Commission for the Protection of Personal Data

(Astrea Recruitment. - reg No 1809)