IT Specialist София

IT Specialist
София

The Role: IT Specialist

We are looking for an experienced and highly organized IT Specialist to be responsible for a wide range of IT processes within our operations. This role is critical to ensuring the workflows in our stores in Bulgaria and collaboration with the headquarters in Turkey.

You must have strong analytical skills, a solid understanding of computer technology and the ability to manage multiple priorities in a dynamic retail environment.

Main Responsibilities

Maintain and support point of sale and back-office systems

Support new store openings, functionality enhancements and upgrades

Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores

Provide first level support to customers’ requests

Perform diagnostics of customer issues

Resolve customer issues by troubleshooting over the phone with customer contacts

Refer customer issues to upper-level support when necessary

On-site diagnose, repair and upgrade hardware or software as necessary

Ensure accurate documentation of all calls handled

Perform follow-up call-backs with customers

Keep up-to-date on all Service Desk processes and troubleshooting procedures

 

Qualifications

University degree

ITIL, CCNA courses are a plus

Fluent in English (both written and verbal)

 

Professional Experience

Minimum 1 year of helpdesk support experience is a must; support experience in POS systems will be a plus

Strong knowledge of Windows server/client operating systems, PC hardware and local area networking

Minimum entry-level knowledge of SQL Server Ability to work in a multinational/multicultural environment

Ability to fill multiple roles simultaneously

Excellent troubleshooting skills

Excellent customer service and interpersonal skills

Team player and strong in communication

Ability to travel

 

If you are passionate about computer technology, detail-oriented and ready to take the next step in your career, we would love to hear from you!

We look forward to seeing how you can contribute to our success!