ServiceNow Platform Technical Lead & ITSM Solution Manager София

ServiceNow Platform Technical Lead & ITSM Solution Manager
София

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18, 000 people globally.

Overall Purpose:

Lead the transformation of our ServiceNow ecosystem, driving AI-powered automation and innovation to enhance enterprise-wide digital Operations. Mentor high-performing teams, collaborate with global stakeholders, and shape a technology roadmap that supports our mission of feeding a growing global population.

You will be missioned to build the global ServiceNow strategy, driving innovation, scalability, and efficiency through AI, automation, and ITIL best practices while you oversee the platform governance, optimize performance, and foster strategic partnerships with stakeholders.

What You'll Own

ServiceNow Platform

Define and execute the ServiceNow roadmap, ensuring business and IT alignment.

Develop and manage the ServiceNow budget, ensuring cost efficiency.

Lead the design, implementation, and development of ITSM solutions in ServiceNow.

Ensure platform governance and optimal performance.

Oversee and manage ServiceNow system administration to maintain platform stability and performance.

Collect product and service requirements from business stakeholders to align ServiceNow functionalities with enterprise needs.

Lead and oversee ServiceNow platform implementation, ensuring seamless integration with existing IT ecosystems.

Optimize license usage, subscriptions, and operational expenses.

Ensure users are trained on ITSM tools and processes

Manage relationships with third-party ITSM tool vendors and partners

Foster relationships between IT and business stakeholders

ITSM Expertise & Process

Act as ITSM and tooling Subject Matter Expert for IT and business teams.

Configuration Management ownership & Governance

Standardize and optimize the established ITIL processes to align with ITIL best practices.

Contribute to IT policies, governance frameworks, and process documentation.

Lead or take participation in ITSM initiatives

Technical Experience

 3+ years of ServiceNow solution design and implementation leadership

 Deep expertise in ITSM, ITOM, ITBM, and CMDB

 Experience in ServiceNow system administration and platform implementation.

 Background in ServiceNow scripting (will be considered a strong advantage).

 Knowledge of ServiceNow integrations, automation, and AI-powered workflows(will be considered a strong advantage).

Knowledge

Strong ITIL expertise.

Strong background in IT governance, CMDB management, and compliance.

Experience in ITSM process standardization, automation, and continuous improvement.

Proven ability to lead ITSM transformation projects and ServiceNow enhancements.

Strong stakeholder engagement, people and vendor management, and business alignment skills.

Ability to translate business needs into technical ServiceNow solutions.

Experience in Project Plan Design, Implementation, and Agile Delivery.

Valued Certifications

ServiceNow CSA and CIS certifications

ITIL 4 Managing Professional/Master

Project Management credentials (PMP/Agile/Scrum)

Languages:

Fluent in English, oral and written is a must

Soft skills:

Ability to move easily across different projects and initiatives, to prioritize and manage many open cases at any given time

Deep critical thinking attitude to be able to manage ambiguity and complexity comfortably

Inclination to make improvements, find new ideas and challenge the status quo

Excellent in execution with natural sense of duty and urgency to drive the change

Excellent teamwork, communication & collaboration skills

Strong analysis, synthesis and communication capacity (written and oral), ability to negotiate and influence both internally and externally

Ability to lead and develop new and existing team members

Excellent oral and written communication skills, including the ability to explain IT Service process, establish rapport and persuade others

Other skills and competencies:

Self-motivated with the drive to make a difference.

Highly detail-oriented with a strong desire to align system data with business reality.

The position will require a good level of soft skills, interacting with people engaged in other aspects of the business and supporting them in their daily data management tasks.

Ability to work with a broad spectrum of people across various cultures.

Time management - ability to set tasks and create and work to own deadlines to continuously progress and evolving project scope.

Ability to identify patterns among datasets that can indicate opportunities.

Ability to take on large review project to drive it to a successful conclusion.

Staff:

Team of about 5-10 people of internal and external people.

Interactions/ interface:

Close relationship with T&O organization in particular AMS, IMS and the global Service Desk teams.

Interaction across IT organization to ensure the ITSM process and governance are fully leverage and fuel LDC IT

execution excellence.

Why Join Us?

Lead digital transformation at a global agricultural leader

Work with cutting-edge ServiceNow features and AI capabilities

Drive meaningful impact across a diverse, international organization

Shape the future of agricultural technology and sustainability

Develop your expertise with industry-leading certifications and training

Growth & Development

You'll have opportunities to:

Lead strategic initiatives that shape our digital future

Build and mentor high-performing teams

Collaborate with global stakeholders and industry experts

Advance your technical and leadership capabilities

Make a lasting impact on global food security

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us

What We Offer

We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Our Benefits

25 annual paid leave

 

Flexible working hours

 

Food vouchers

 

Transportation allowance

 

Additional medical & dental insurance

 

Life insurance

 

Sports card with 90/10 coverage

 

Various learning & development opportunities

 

Yearly performance evaluation plans

 

Social clubs & Wellbeing initiatives

 

Team buildings & social events

 

Employee Referral Program