Head of Go-to-market & Service Architecture (f/m/d) Group Business Delivery Center София

Head of Go-to-market & Service Architecture (f/m/d) Group Business Delivery Center
София

Head of Go-to-market & Service Architecture (f/m/d) Group Business Delivery Center

We’re looking for an experienced and practical leader to set up and develop a core function within A1 Group’s international service organization.

As Head of Go-to-market & Service Architecture, you will play a foundational role in setting up the structure, processes, and direction for how we standardize, position, and deliver digital services across multiple markets.

This is a unique opportunity to establish a high-impact function and later transition into leading its sustainable growth across the A1 footprint.

Job Purpose

Design and implement the operational blueprint for our GTM & Service Architecture function—and lead its evolution into a cross-market, value-driving capability.

Service Architecture & Standardization | Go-to-market Strategy & Sales Enablement | AI & Automation in Service Delivery | Contractual & Regulatory Compliance

Role Insights:

Define and implement the operating model for Go-to-market & Service Architecture at group level, focusing first on standardization of service components across all countries, structure, governance, and process setup.

Lead the design of a modular, scalable service portfolio in cloud, IT infrastructure, and managed services, aligning technical and business requirements.

Develop and execute a group-wide Go-to-market strategy in coordination with Group Portfolio Management and local sales teams, supporting value positioning and market readiness.

Build and lead a Service Presales team that supports local sales units in opportunity development and customer engagement, while also driving sales enablement through training, certifications, and knowledge-sharing initiatives.

Drive integration of AI agents and automation into service design and delivery to enhance scalability, speed, and quality.

Ensure services and contracts comply with regulatory standards across all A1 Group countries, in close collaboration with Group Alliance Management, legal and compliance teams.

Foster collaboration across product, delivery, legal, and local business units to ensure seamless and aligned service delivery.

What Makes You Unique:

Longstanding experience in IT service architecture, presales, or Go-to-market leadership roles, ideally in a multinational environment

Deep understanding of cloud services, IT infrastructure, and managed services

Proven experience in service modularization, automation, and AI integration

Strong knowledge of contract management, compliance, and regulatory frameworks across multiple countries

English (B2 level); knowledge of German or other languages are a plus

Willingness to travel occasionally across A1 Group markets

If you are interested in this challenging opportunity, please do not hesitate to submit your application till 15. 07. 2025.

A1 Bulgaria | IT

Head of Go-to-market & Service Architecture (f/m/d) Group Business Delivery Center

София

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